
United Airlines is currently cancelling flights from its Newark Liberty hub due to staffing issues with air traffic controllers and failures in government equipment.
The colossal impact results in United Airlines seeing around 10% of its network from this airport cancelled, resulting in 35 flights per day of the just over 300 it operates.
While cancellations dominate headlines, the airline’s operations have also been impacted by the numerous delays or diversions occurring across the network.
The source of the problem centres around compounded technology issues. Because air traffic controllers rely on this technology, flights cannot operate at their normal rate.
With 20% of the FAA controllers based in Newark also walking off the job, as confirmed by the United Airlines CEO, Scott Kirby, it presents an inability to maintain a robust schedule, and therefore, changes are required to preserve current operations.
Data from Flightaware for May 3 showed that 80 cancellations compounded 350 delays, and the trend continued throughout the weekend just gone, with disruption heightened.

Kirby says that, given the unfolding situation, Newark Liberty is in a unique position where it simply cannot handle the number of planes scheduled to operate there in the upcoming weeks and months.
Technology aside, one of the biggest challenges has also been the understaffing of air traffic controllers in Newark, which has been an issue for many years but has been left unaddressed.
The airline’s CEO revealed these comments in a release to customers. While the FAA, Newark, and others have stressed the need to improve the airport’s staffing numbers, this has yet to be fully noted.
In fact, while not just focusing on Newark, United has been urging the US government for years to use its authority to limit the number of flights into key airports.
While limiting flights would reduce the number of passengers that could be transported between markets, it would present better opportunities for airlines to maintain a schedule and for airports such as Newark to manage loads adequately without encountering delays.

The new administration at the FAA is looking to change the failures that have crept into the operation. Investments are expected for a large-scale revamp of technology across the FAA, stretching to infrastructure and staffing.
Despite these investments, it is not an overnight fix, and for now, airlines such as United need to find ways to manage the struggles. This remains difficult considering the importance of Newark Liberty on the carrier’s route map.

ABOUT THE AUTHOR
Daniel Fowkes is a Melbourne-based aviation analyst and journalist with over a decade of industry experience. As founder of Dj’s Aviation, he delivers trusted analysis on aircraft, airline strategy and global aviation trends for djsaviation.net
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