Bonza, one of Australia’s newer independent carriers, has come under fire for the last-minute cancellation of several upcoming routes.
The flight cancellations, however, come in a string of frustrations for the company and its customer base over an unreliable operation.
Bonza Axes Gold Coast To Darwin Flights
One of the latest decisions made included cancelling flights between the Gold Coast, Bonza’s new third base and Darwin.
This cancellation would occur across the entire month of December and, as a result, negatively impact holiday travel plans.
Interestingly, the cancellation announcement came only moments before the first service was expected to get airborne.
Bonza and their CEO, Tim Jordan, cited the complicated regulatory approval process behind the cancellation in a statement.
While Gold Coast to Darwin is the subject of recent focus, given it is a new route, the recently launched Albury to Gold Coast has also come under a microscope with flight cancellations across this week.
A Partnership With Canadian Flair Airlines
Bonza had previously announced plans to work with parter Flair Airlines, the Canadian carrier which operates across North America.
As part of the deal, Flair would operate the Gold Coast base during the summer as Bonza recruited new Australian staff members based on the Gold Coast.
The highlight for many of the deal has been the inclusion of a Flair Boeing 737 MAX painted in a hybrid livery with Bonza titles for the summer season. However, that is at risk of not being available when needed most.
Unfortunately, Bonza says that while such a deal is progressing through the required approval, it hasn’t been completed in time for the service launch.
While Bonza has been praised for its fantastic service levels onboard its aircraft with an inviting cabin product and crew, frustrations are growing.
The holiday season is known for families to travel more. In cases of high inflation, these trips have become more challenging to obtain.
As a result of the cancellations with late notice by Bonza, customers have been significantly impacted, with their travel plans coming undone.
While the Australian airline can try to help facilitate future travel, this doesn’t help aid the many other bookings that go into organising a holiday, especially for a family.
Analysts and industry observers have said that Bonza has fantastic ambitions but should re-assess before committing to achieving them, especially when it can’t confirm that it’ll have the relevant resources to facilitate the flights once launched.