It’s been a busy week for national airline Qantas, with eyes and ears on every part of the business. Now, Qantas faces legal action from the Australian Competition and Consumer Commission.
The ACCC will take Qantas to the Federal Court after claiming that the airline engaged in false and misleading conduct regarding flight sales.
ACCC’s focus is on the sale of flights in cases where tickets were sold in advance for flights that had already been cancelled without informing passengers between May and July 2022.
A decision to take Qantas to court comes off the back of more scrutiny around how the flag carrier has handled refunds and flight credits during the COVID-19 pandemic that saw passengers stranded, flights cancelled, and refunds not returned.
Through Qantas selling what is reported as 8000 flights that had already been cancelled, it may have very well led to more stress for passengers that would later find flights not going ahead and higher expenses as the national carrier hikes airfares up closer to the date.
The ACCC also alleges that Qantas didn’t inform its customers for over 48 days that their flights had been cancelled in the worst-case scenario, averaging around 18 days that passengers were not advised. A substantial amount of time that can cost a family thousands of dollars.
News of legal action comes following Alan Joyce, outgoing CEO, sitting in front of the cost of living committee to detail his opinions on the industry and future trajectory and back decisions to reject Qatar Airways’ bid to expand within Australia.
The threat of legal action and especially the accusations being identified by the ACCC have been labelled as incredibly concerning given the implications this would’ve had on passengers during what was already a tough enough time, especially company from a flag carrier and airline labelled as the ‘Spirit of Australia.’